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What's included in your policy
Home and roadside assistance cover
In the event of a mechanical or electrical breakdown causing the immobilisation of your Volkswagen, whether at home or elsewhere in Ireland or Europe, Volkswagen Assistance will organise and pay the costs of taking the covered vehicle to the nearest Volkswagen Commercial Vehicles dealer should roadside assistance prove unsuccessful.
Car hire, accommodation or onward travel
In the event that your Volkswagen cannot be repaired within a short time, Volkswagen Assistance will pay for one of the following (please ensure you remove all personal items, for example passports or licence, before leaving your vehicle):
either
Car hire
Volkswagen Assistance will organise and provide you with a replacement car for the duration of the repair work, up to a maximum of three days. You will be responsible for all ancillary costs including petrol and insurance and you should be able to satisfy all the requirements of the vehicle hiring company (this may involve providing a credit card number for fuel deposit and current driving licence). The model supplied will be subject to availability.
or
Accommodation
Volkswagen Assistance will contribute towards overnight bed and breakfast accommodation to cover all persons travelling in the Volkswagen at the time of immobilisation for one night, up to a maximum cost of €100 per person or €300 per party. Transportation to hotel or bed and breakfast accommodation will be arranged by Volkswagen Assistance and back to Volkswagen Commercial Vehicles dealer.
or
Onward travel
Volkswagen Assistance will pay for rail/air/taxi transport to enable you to continue your intended journey. The maximum payable is €45 for taxi or €400 for rail or air transport per person.
Extra services
Volkswagen Assistance will assist you if you need to pass an urgent message to family, employer or friends if your journey has been delayed due to immobilisation.
Assistance abroad
Assistance abroad is available only in the event of mechanical or electrical breakdown causing immobilisation of the vehicle. If assistance is needed the number is +353 1 6179683.
Loss or theft of essential documents in Europe
Volkswagen Assistance Service will assist you in the event of essential documents such as passports, credit cards, or traveller cheques being stolen. Relevant banks and credit card companies will be contacted to cancel cards and cheques and arrangements for temporary passports will be made with local embassies or consulates.
Understanding your policy
Principal beneficiary means the owner or principal user of the covered vehicle.
Beneficiaries means all owners, users or passengers travelling in the covered vehicle at the moment assistance is required.
Covered vehicle means all new Volkswagen vehicles sold by Volkswagen Group Ireland Limited and/or its Volkswagen Commercial Vehicles dealer network in the Republic of Ireland.
Breakdown means electrical or mechanical breakdown. A broken-down vehicle is a vehicle which is no longer able to reach the local dealer or service partner under its own power or which the manufacturer prohibits from being driven further for technical reasons.
Vehicle requiring recovery is taken to mean a vehicle that can no longer reach the workshop under its own power or for which the manufacturer has forbidden further driving for technical reasons.
Area of cover
Ireland means the island of Ireland covering 32 counties.
Europe means Andorra, Austria, Belgium, Bulgaria, The Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, United Kingdom, Slovakia, Spain and Switzerland.
Period of cover.
Cover is for 2 years from the first date of registration of the Volkswagen vehicle.
Volkswagen provides you with a set of comprehensive benefits, however, the following exclusions exist:
1. The beneficiary or any third party organising any of the services detailed in this policy without first having authorisation from Volkswagen Assistance and having obtained a file number.
2. The covered vehicle being kept in an unroadworthy condition or not being serviced in accordance with the manufacturer’s recommendations.
3. Any costs that would have been payable normally by the beneficiary such as petrol, toll charges or
parking and/or motoring fines.
4. Motor racing, rallies, speed or duration tests or practice of thereof.
5. Accident or injury either through voluntary non-observance of the laws of the land in which the beneficiary is travelling or the practice of activities not authorised by the local authorities.
6. Damage or injury intentionally caused by the beneficiary or resulting from his/her participation in a criminal act or offence.
7. Freak weather conditions.
8. Loss or damage directly or indirectly occasioned by or happening through or in consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, riot or civil commotion.
9. Damage to or loss or destruction of any property or any loss or expense, whatsoever arising therefrom OR any consequential loss or any legal liability or whatsoever nature directly or indirectly caused by or contributed to by or arising from:
a) Ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
b) The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
10. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.
11. The maximum amounts payable for benefits described in this policy are expressed in Euro (€) and are inclusive of VAT.
12. Any claim not immediately resulting from the Breakdown or any claim where assistance has not been organised from inception by Volkswagen Assistance.
13. The service does not cover:
a) Immobilisation occurring on a motor trader’s premises.
b) Assistance not on a hard road surface suitable to heavy transport.
c) Immobilisation occurring in an area to which the Volkswagen Assistance has no right of access.
d) The cost of petrol, oils, spare parts and other materials.
e) A vehicle where the motorist or a representative is not present when the assistance arrives.
14. Any expenses incurred without prior consent of Volkswagen Assistance Service or not expressly provided for in this agreement.
15. Any expenses presented without appropriate and original documents.
16. Any claim not immediately resulting from ‘Breakdown’.
17. The benefits provided in this agreement are subject to local availability especially in respect of rental cars and hotel accommodation.